We welcome contact from patients, carers, and healthcare professionals to support the care and well-being of our patients. However, to ensure patient confidentiality, data protection, and the appropriate use of NHS digital infrastructure, we have strict guidelines regarding how and when email contact is acceptable.

NHS Email Use

We kindly remind all NHS employees that the NHS email system must not be used to raise personal issues related to the care of family members, including parents, spouses, or children. This includes attempting to communicate with our staff regarding a relative’s care unless this has been formally authorised through appropriate clinical channels or consent procedures.

Any misuse of the NHS email system in this context may be reported to the appropriate authority or employer, and we reserve the right not to respond to such correspondence.

Personal and Unofficial Contact

We occasionally receive emails sent directly to staff members’ professional or personal NHS email addresses, bypassing official communication channels. This is not an appropriate method of contact.

Please note:

  • Direct personal contact with our staff via NHS email about patient matters is not permitted.
  • All clinical and administrative queries must go through the official practice contact channels outlined on our website.
  • Emails deemed inappropriate, abusive, or circumventing proper procedures may not receive a response and will be documented and, if necessary, escalated.

How to Contact Us

For any patient-related queries, concerns, or requests, please use the official contact methods:

Addresses: Ty Elli Surgery, Vauxhall, Llanelli. SA15 3BD/Machynys Surgery, Machynys, Llanelli. SA15 2DP

Phone: 01554 772678

This ensures your message is directed to the appropriate team, responded to in a timely manner, and handled in accordance with NHS confidentiality and safeguarding guidelines.

Thank You for Your Understanding

We implement these policies to protect our staff, maintain confidentiality, and ensure we handle all patient communications securely and professionally. We appreciate your cooperation.