We kindly remind all NHS employees that the NHS email system must not be used to raise personal issues related to the care of family members, including parents, spouses or children.

This includes attempting to communicate with our staff about a relative’s care unless this has been formally authorised through appropriate clinical channels or consent procedures.

Any misuse of the NHS email system in this context may be reported to the appropriate authority or employer. We reserve the right not to respond to this type of correspondence.

We occasionally receive emails sent directly to staff members’ professional or personal NHS email addresses, bypassing official communication channels. This is not an appropriate method of contact.

Please note:

• Direct personal contact with our staff via NHS email about patient matters is not permitted.
• All clinical and administrative queries must go through the official practice contact channels outlined on our website.
• Emails deemed inappropriate, abusive or circumventing proper procedures may not receive a response and will be documented and, if necessary, escalated.

We implement these policies to protect our staff, maintain confidentiality and ensure we handle all patient communications securely and professionally.

We appreciate your cooperation.