At Ty Elli Group Practice, we are committed to delivering accessible, equitable, and modern healthcare for all our patients. In line with the Welsh Government’s NHS Access Standards and Digital Services Framework, we have adopted the Engage Consult platform from Engage Health to enhance the way patients access care.

Engage Consult enables patients to contact the practice online 24/7 to submit medical or administrative queries. Requests are reviewed during working hours and triaged appropriately so that patients are guided to the most appropriate care pathway—whether that’s a GP, nurse, pharmacist, or another healthcare professional.

Why Engage Consult is the right fit for our patients in Wales

Unlike generic UK-wide digital tools, Engage Consult is well suited to the specific needs of Welsh patients and healthcare systems. It aligns with NHS Wales infrastructure and supports a digitally connected, patient-centred service.

1) Integration with NHS login and the NHS Wales App

Engage Consult works with NHS login, the secure digital identity also used by the NHS Wales App. This gives patients a single point of entry to:

  • Access digital services from Ty Elli Group Practice,
  • Submit health or admin queries online,
  • Use the same login credentials across supported NHS platforms.

This single sign-on approach simplifies access and supports continuity of care.

2) Enhanced accessibility and equity

  • Submit requests at any time—no need to phone or queue at 8am,
  • Mobile-friendly access with clear language and translation support,
  • Convenient for carers, people with disabilities, and those with non-standard work hours.

3) Clinical safety, integration, and efficiency

Engage Consult supports robust information governance and integrates with clinical systems used in Welsh GP practices to:

  • Streamline practice workflows,
  • Reduce duplication and error,
  • Support safe, auditable clinical decision-making.

Patient benefits

  • 24/7 digital access to contact the surgery at a convenient time,
  • Faster, more accurate triage to the right professional,
  • Reduced phone wait times and a more personalised care pathway,
  • Confidence and control with secure, standards-aligned access.

A modern practice for a modern NHS

By choosing Engage Consult, Ty Elli Group Practice is improving patient experience and supporting NHS Wales in delivering a joined-up, digitally inclusive primary care service. Our use of Engage Consult helps us:

  • Meet national Digital and Access Standards,
  • Improve efficiency and equity,
  • Empower patients to take more control over their care journey.

This is a key step forward in our commitment to delivering safe, accessible, and future-proofed care for our community.

Contact us online with Engage Consult